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FAQs

Everything You Need to Know About SEiNG: Explore FAQs

Whether you’re already using SEiNG or just exploring smarter security options, you’re in the right place. This page answers the most common questions about our managed Cloud CCTV service — from setup and features to storage, privacy, and support. It’s a quick way to understand how SEiNG helps you keep your sites secure and your footage always accessible.

User Accounts & Access Management

Every SEiNG user has their own secure account — logins are never shared. Each account has specific permissions based on role and access level. For more details, see our support guides on SEiNG roles, or setting up 2FA and Single Sign On.

Connectivity and Network Optimisation

Reliable connectivity is essential for the best video experience with SEiNG. As a managed service, we work directly with you to test and optimise your network, ensuring your cameras stream securely and smoothly to the cloud. These FAQs cover your questions around bandwidth requirements for Cloud CCTV and tips for maintaining a stable, high-quality video connection.

Integration

Adding cameras and integrating SEiNG into your existing systems is straightforward. The CCTV platform works with any ONVIF- or RTSP-compatible camera. We work with you to ensure each camera is connected correctly, your systems communicate seamlessly, and the platform is fully optimised for your site. This section covers your questions about successful integration and provides tips to get the most from your SEiNG setup.

Pricing and Subscriptions

Here you’ll find everything you need to know about SEiNG’s pricing plans, billing and payments, and how to upgrade or downgrade your subscription. Request your SEiNG quote here.

Security

This section explains the security measures SEiNG has in place to protect your videos and data. We cover topics such as encryption, secure streaming protocols, and other safeguards designed to keep your footage safe and accessible only to authorised users. Visit our security centre to learn more.

Tecnhnical and Support

Information on the technical details of our platform, troubleshooting tips, and instructions on how to contact our support team for further assistance.
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