How to set up users and roles in SEiNG

In this guide, learn how you can tailor who can see what in your SEiNG account with roles for every user. Plus, learn how to set users up.

What are roles in SEiNG?

Roles help you keep security tight, comply with GDPR, and boost operational efficiency by pre-defining which platform features, cameras, and sites a user can access.

Create as many roles as you need. As a managed service, we can also help you get the most out of your roles and set them – and your users – up for you. Though, if you’d prefer to do it yourself, we’ve made it simple.

Defining your roles

SEiNG generic roles

SEiNG has 3 built-in base roles that apply to every user:

• Admin: full access to cameras, features, roles, and permissions
• Editor: can manage cameras, alerts, and settings, but not manage users or permissions
• Guest: can view cameras and footage, but not make changes

The access and rules for the different standard roles (admin, editor and guest) are predefined, so can’t be modified. Which is where custom roles comes in!

What is a Custom Role in SEiNG?

Next to admin, editor and guest, you have the option to add your custom role. A custom role gives you more fine-grained user access, so you can choose to enable or disable specific function and features, and pages. These custom roles are based on the built-in roles. Create as many as you need.

How to create a SEiNG custom role

Log into SEiNG. Learn how to set up single sign on to further enhance your SEiNG security.

In the left hand menu, select Management. The menu will expand, so you can find Roles. 

You’ll now be able to see a list of your custom roles, and the generic base roles underneath.

To create a new role, click the grey Add Role button in the top right corner.

A pop up window will open.

Now you can start to tailor your role. Using the tabs within the window, customise:

• Role information:
  • Role name
  • Base role: whether this role has Admin, Editor, or Guest permissions
  • Role Active: temporarily deactivate roles without deleting them
• Page access: toggle on or off access to pages, such as Cases, Dashboard, Analytics, or Sites
• Time-based access: limit access to SEiNG to specific days or time windows
• Feature access: enable features like:
  • View: can watch preview and/or live footage
  • PTZ and presets
  • Remote configuration
  • Download recordings

When you’re done, click the green Save changes button.

Your role will now appear under Custom Roles.

How to edit a custom role

Navigate to Roles.

Click on the role you wish to edit. The editing window will open, allowing you to change the permissions and access for your role, or disable it.

How to set up users and assign roles in SEiNG

As a managed service, the SEiNG team can handle setup of users. But if you’d prefer to do it yourself, here’s how!

Before you get started, make sure you have Admin level permissions so you can create users and assign roles.

When you log into SEiNG, click Management in the sidebar menu. Then click Accounts.

You’ll now be able to see every SEiNG user.

To create a new user, click the grey Add account button in the top right corner. A pop up window will open.

There are 2 tabs within the pop up:

• Account information: add basic account information, including:
  • Name
  • Username
  • Email address
  • password
  • Role – select either a generic base role or a custom role
  • Account active – toggle on to activate the account
  • Force MFA – require multi-factor authentication
• Permissions: select which cameras the user can see at a group, site, or device level

Click the green Add account button to save the user.

How to edit a SEiNG user

Edit a user to change permissions or assign a new custom role.

Navigate to Management then Accounts. 

You’ll now see a list of every user.

Scroll through the list – which can be sorted by username or role – or search accounts using the green search bar.

When you have found the user, click on their name to open up their user account. You will now see the Edit user account pop up window, allowing you to change account information or permissions.

How to delete a SEiNG user

Navigate to Management then Accounts to see a list of users. Find the user you wish to remove, and click the red bin icon next to their  name.

A pop up will appear to confirm deletion. Select Delete account in green, or cancel in red if you no longer need to delete the user.

Other ways to control access to SEiNG

Role based access is just one of the measures in place for every SEiNG customer, to keep access to your CCTV tight.

To help users meet cybersecurity standards like Cyber Essentials Plus, accounts can also be secured with:

• Single Sign On: access SEiNG using your existing organisational credentials – convenient for users and for IT, as permissions can instantly be granted or revoked
• 2-factor authentication: add another layer of security with authentication from your mobile device

Need help?

We’re here to support you. Raise your support ticket.