Yes, SEiNG provides comprehensive UK-based technical support as part of our fully managed Video Surveillance as a Service (VSaaS). Our support services are designed to ensure your system operates smoothly and securely, with assistance available during UK business hours.
What we offer
All SEiNG users with an active subscription can access:
- Expert Installation & Commissioning: SEiNG works seamlessly with your existing cameras, but if you need new ones, our team can help source the models best suited to your site — with no vendor bias, so you get the right solution for your business. Our NSI Gold-accredited engineers then ensure your system is installed correctly, optimised for your operational needs, and fully compliant with UK standards.
- Remote Support: Access assistance via phone, email, or remote troubleshooting for quick resolution of issues.
- On-Site Support: For more complex needs, we provide on-site support across the UK to address and resolve any challenges.
- Continuous Monitoring: As a managed VSaaS, our team proactively monitors your system to identify and address potential issues before they impact your operations. We’ll only get in touch if we need to, saving you time and headspace.
Need support with SEiNG? Visit our support hub.
Want to learn more about SEiNG? Watch our 5-minute demo video.