mSaaS vs SaaS: Why Managed Cloud CCTV Is Changing Video Surveillance

Choosing the right cloud video surveillance model can make all the difference to how secure and how simple your CCTV system really is.

While SaaS (Software as a Service) gives you the platform, mSaaS (Managed Software as a Service) goes a step further with expert setup, training, and ongoing support.

In this blog, we’ll explore the key differences and why managed cloud CCTV is fast becoming the smarter choice.

Cloud video surveillance: a new era for CCTV

The shift from on-premise video management systems (VMS) to cloud video surveillance has transformed how businesses protect people and property. With Cloud CCTV or Video Surveillance as a Service (VSaaS), you no longer need heavy servers, complicated infrastructure, or costly maintenance.

But there’s more than one way to adopt cloud video surveillance. While traditional SaaS (Software as a Service) gives you the platform, mSaaS (Managed Software as a Service) takes things further by actively managing the service for you.

So which is right for your business?

SaaS in cloud video surveillance: freedom with responsibility

In a standard SaaS model, you subscribe to a cloud CCTV platform. You’ll usually:

Install cameras and connect them to the platform
Configure settings, user permissions, and alerts
Train your staff to use the system
Handle any technical issues with guidance from the provider’s support team

This model can work well for organisations with dedicated IT teams with Cloud expertise.

The challenges of self-managed cloud CCTV

However, SaaS for video surveillance can also bring challenges:

Technical onboarding – dealing with IP addresses, ports, and commissioning cameras isn’t always straightforward.
Self-service complexity – everything from installation to ongoing management falls on your team.
Adoption barriers – without structured training, users may not fully embrace the system.
Limited support – you get software updates and advice, but the implementation is on you.

For many businesses, this can mean delays, frustration, and missed opportunities to get the most out of cloud CCTV.

mSaaS: managed cloud CCTV made simple

mSaaS (managed Software as a Service) offers the same cloud CCTV benefits - scalability, remote access, reduced on-site infrastructure - but with expert management layered on top.

Instead of leaving you to figure it out, an mSaaS provider like SEiNG actively manages your onboarding, setup, system health, and ongoing use of the system.

Inside a managed service approach

With a managed service approach to CCTV, every step of your journey is taken care of. With SEiNG, for example, you can expect:

Smooth onboarding – your cameras are installed, configured, and tested for you.
User setup and permissions – the right people have the right level of access from day one.
Training included – your team knows exactly how to use the system confidently.
Ongoing management – whether you add sites, expand storage, or need support, it’s handled.
Active health monitoring – we detect, diagnose, and act to resolve faults, before they reach you

mSaaS Cloud CCTV systems take the hassle away, letting you focus on outcomes: improved security and operational peace of mind.

SEiNG Cloud CCTV total cost of ownership

Access your video surveillance footage across your entire estate from any device

The benefits of mSaaS over SaaS

For businesses considering cloud video surveillance, here’s why mSaaS often proves the smarter choice:

Faster deployment – No wasted time wrestling with IP settings; systems go live without delay.
Lower IT burden – Your IT team can focus on strategy instead of onboarding or troubleshooting CCTV.
Higher adoption – With training and support, users engage with the system and get value from it.
Effortless scalability – Add new sites or users without multiplying your workload.
Security first – The technology is managed in the background so you can concentrate on protecting people, assets, and operations.

SaaS vs mSaaS: which cloud CCTV model fits your business?

When choosing between SaaS and mSaaS, the right choice depends on your internal IT resources and priorities:

Choose SaaS if you have a large, well-resourced IT department and the expertise to manage a Cloud CCTV project in-house. You’ll be able to manage setup and operation independently, with full flexibility.
Choose mSaaS if you want advanced cloud video surveillance without the technical heavy lifting. Managed cloud CCTV is ideal if your IT team is stretched or has limited Cloud expertise, delivering confidence, speed, and simplicity.

Getting the Most from Your Cloud Video Surveillance

Cloud CCTV and VSaaS are here to stay. But the way you adopt them matters. SaaS puts the responsibility on you; mSaaS brings in expert management so you get the benefits without the burden.

If you’re looking for a smarter, simpler way to secure your business, managed cloud CCTV with mSaaS - like SEiNG - could be the future of your video surveillance.

Watch the 5-minute SEiNG demo.

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