All Your Investigations, One Place: How to Create a Case

When you see a piece of CCTV media that requires further investigation, you can turn it into a case to facilitate collaboration in your team.

Navigate to Recordings and use the smart filters to find the relevant media. Alternatively, a case can be created from your Context page or your Watchlist.

Click on the green button to open the recording.

Click the grey “Actions” button in the top right corner. A menu will drop down. Select “Add Case”.

A pop up box will appear, where you can add the details of your case:

• Name: add a title
• Notes: a short description
• Select labels: make it easier to filter your cases
• Assignees: add your team to your case
• Settings: choose to notify assignees or keep the case private

Select “Media” to preview the recordings in the case.

When you’re finished, click the green “Create Case” button.

As soon as you log into SEiNG, Cases can be accessed via your . Alternatively, in the sidebar menu, click Analysis and then Cases.

Hit refresh, and you’ll see all your cases, plus the status (amber for open, green for approved, red for rejected), title, notes, a preview of the footage, and Devices.

Cases are sorted by most recent by default.

Find the case you need using the search function or filters in the green bar. You can filter by:

• Sites
• Devices
• Group
• Owner
• Labels
• Status

Once you find the case you’re looking for, click it to view more details.

From here, you can:

• Categorise your Case by adding labels
• Assign team members and tick “Notify New Assignees” to automatically alert them

Switch to Comments to:

• Add notes by clicking the + symbol
• Add a timestamp by referring to a video time (mm:ss)

Once you have checked the case, you can approve it or reject it depending on the follow up needed:

• Approve the case if follow up is required. The status symbol will turn green.
• Reject the case if follow up isn’t required. The status symbol will turn red.

Your case will now be filterable by the assigned status.

Once you have approved or rejected the case, you can re-open it by clicking the grey “Open Case” button.

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